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Rocky Mountaineer, WestJet update travellers on BC wildfires

Rocky Mountaineer, WestJet update travellers on BC wildfires

Friday, August 11, 2017

VANCOUVER — Both Rocky Mountaineer and WestJet have released new updates to service in light of the ongoing wildfires in British Columbia and Alberta.

Due to the wildfires in the Caribbo area, Rocky Mountaineer’s train departures on the ‘Rainforest to Gold Rush’ route have been affected. “We have put in place alternative plans for guests travelling on this route that involved travelling by both motorcoach and train,” said the company.

The schedules for the trains travelling via Kamloops on First Passage to the West (between Vancouver and Lake Louise/Banff) and Journey through the Clouds (between Vancouver and Jasper) are not affected. However, due to hazy skies in some areas, the visibility of scenery and air quality may be impacted at some points along the journey due to the wildfires.

Passengers are asked to stay up to date on the situation by going to rockymountaineer.com/alert.

WestJet has extended its discount offer to those impacted by the tragedy. The airline is offering 25% off for bookings between YXS and all Canadian and U.S. destinations, as well as 25% off for bookings between YLW/YYF/KYA and all Canadian and U.S. destinations.

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Travel dates run from Aug. 4-Aug. 21, 2017. Bookings must be made by Aug. 14.

For both GDS bookings and WestJet Agent (TA Web) bookings, use account code DEWF4WT. For SIREV/Revnet/Contact centre bookings, agents are asked to call the Travel Support Team at 1-877-664-3205.

WestJet has also decided to waive change and cancel fees for all existing bookings made to/from and via YLW/YXS/YYF/YKA to/from Canadian destinations on or before July 9 for travel through Aug. 21, 2017.

For GDS bookings, there is no need for agents to call to receive a waiver code for clients. Simply add the generic waiver code 201707yxs in the endorsement field and process the exchange or refund in the GDS.

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