‘Knowing your customer’ is probably the #1 rule in sales.
SANTA CLARITA — Princess Cruises has created a new department specially designed for group shore excursions that both travel agents and guests can access.
The department centres around Princess Cruises’ ‘Local Connections’ program, tapping the knowledge of destination experts and locals for creative feedback and suggestions for shore excursions. Using ‘Local Connections’ the department can better cater to a group’s interest and personalize excursions for those passengers. Both the onboard team and the shore team will work together to ensure seamless organization and execution, says the cruise line.
“Getting out to truly experience the magnificent destinations around the world as a group is one of the many ways Princess can introduce guests to the world’s most memorable destinations,” said Bruce Krumrine, Princess Cruises Vice President of Shore Excursions. “We offer competitive net pricing and a wide array of excursion options through the personal assistance of our destination experts. Through our Local Connections program, we continue to innovate our tour experiences ashore and our groups team will take full advantage of the suggestions and creativity of those partners that know the destination best.”
The department works with both small (six to 15 passengers) and large (16 passengers or more) groups including family reunions, sports, church, special interest groups and more. Private cars, vans, transfers and boats are available and the department can accommodate a variety of budgets. Customized tours arranged through travel agents are commissionable.
Sample tours include:
For more details e-mail GroupShoreExcursions@princesscruises.com.