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TORONTO — Hola Sun has issued a statement following last week’s devastating Cubana crash.
Late last week Cubana de Aviacion experienced major delays on all flights servicing Toronto Pearson Airport.
“Passengers departing from Toronto who were affected by flight delays exceeding 24 hours were given the option to cancel their trip with a full refund,” says Hola Sun.
Passengers who had purchased packages and were already in destination were accommodated in hotels, free of charge, and were assisted by Hola Sun’s destination representatives.
“Hola Sun Holidays has been working diligently along with Cubana de Aviacion and our destination representatives, and is making every effort to minimize the impact of the flight time changes.”
The last affected northbound flight, originally scheduled to depart Holguin May 20, was rescheduled to return May 22.
The last affected southbound flight, originally scheduled to depart for Havana on May 20, was also rescheduled to depart May 22.
Hola Sun added that Cubana has cancelled the previously scheduled flights for the coming weekend, May 24-27. “However Hola Sun Holidays continues to work to resume our flight itineraries at the earliest possible date. Hola Sun Holidays is deeply sorry for any inconvenience, as our passengers are always our first priority.”