Less than two weeks after Mexico Tourism Board’s Montreal office shut its doors, comes more confirmation that just about all of the MTB’s international offices will close.
TORONTO — Ontario consumers are still not sufficiently aware that they are protected under the Compensation Fund, according to a new TICO survey.
Consumer awareness of TICO has increased by 1%, from 33% in 2017 to 34% in 2018.
Of those, about three-quarters (73%) understand that they must book with a TICO registered travel agency or website so as not to forfeit the available consumer protection. And just over one-third (38%) knows that TICO manages the Compensation Fund.
“These numbers have a ways to go,” says TICO President and CEO, Richard Smart. “We want consumers to be aware that the Fund is available for their protection. Travelling can be very personal and many Ontarians save up for vacations with families and friends, so it’s important for them to know that they can have peace of mind if they book with a TICO registered travel agency or website. Just look for the logo!”
Dorian Werda, TICO’s VP, Operations, adds: “More consumers are calling us after they have booked their travel but before they have departed. They have questions regarding the terms and conditions of their booking and want to know their rights, especially as it relates to making changes or cancellation. In the past, we received more calls regarding post-travel issues, but this has shifted as more consumers become aware of TICO.”
More findings from the survey include:
TICO’s survey ran Jan. 26 – Feb. 6, 2018 with a sample of 1,000 respondents in Ontario, 18 years of age and above.