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Eight out of 10 passengers work with travel agents to book their cruises: CLIA

Eight out of 10 passengers work with travel agents to book their cruises: CLIA

Friday, January 27, 2017

WASHINGTON, D.C. — Travel agents play a vital role in cruise vacation planning with 82% of cruisers stating they tend to work with a travel agent when booking a cruise, compared to 40% of non-cruisers.

CLIA’s 2017 Cruise Travel Report, released this week, looks at the attitudes, behaviours and travel preferences of cruisers and non-cruisers. Another finding shows a new ‘Cruise Generation’ made up largely of Millennials and Generation Y vacationers who rate cruise travel as the best type of vacation compared to land-based vacations and all-inclusive resorts.

“The cruise industry is growing at an incredible pace and on a global scale. For that reason, it is critical to continue to conduct research to gain the best understanding of the attitudes and behaviors around travel as a whole and particularly around cruise travel,” said Cindy D’Aoust, President and CEO, CLIA. “While there is a wealth of findings in the 2017 Cruise Travel Report, one that stands out is that cruise industry has been successful in engaging younger generations.”

Additional findings from the report include:

  • A New World – Four out of 10 (42%) of both cruisers and non-cruisers alike seem to agree that they go on vacation to see or do new things, while many other travelers (33%) look to relax and disconnect from their daily stressors. Nearly all (88%) of cruisers say cruises are better for total relaxation over land-based vacations.
  • Diversity at Sea – Contrary to common perceptions, according to the study sample, people who take cruises are younger than those who take land-based vacations. The Cruise Generation is also more diverse than the Non-Cruisers. Three-quarters of Cruisers are White/Caucasian compared to 84% of people who take land-based vacations. African Americans represent 11% of Cruisers, versus 6% of Non-Cruisers
  • Proper Planning – The vast majority of cruisers plan a trip between four and 18 months prior to departure, as opposed to half of non-cruisers who book land-based vacations less than three months before. Cruisers also dive deep into planning relying on numerous sources of information, including travel agents, multiple websites, word of mouth, travel guides and magazines, social media and various travel apps.
  • Kid-Friendly Cruising – Families looking to travel together often look to the water for a vacation with 46% bringing children along, compared to 29% of land-based travellers. The typical cruise travel group has an average of more than two children and almost half (42%) of cruise parties have children under the age of 18.
  • Destined for Destinations – In terms of vacation choices, the vast majority of cruisers (68%) and non-cruisers (56%) alike identify the vacation destination as the most important factor. This is followed closely by cost and value, with more non-cruisers (37%) citing it as the second most important factor versus cruisers (24%).
  • A Party of Planners – When it comes to planning vacations, most report the planning is typically left to themselves and their spouses/partners. When children, other family members, and/or travel agents participate in the vacation planning process, the likeliness to take a cruise over a land-based getaway increases. When parents include children over the age of 18 in travel decisions, travellers report it has a positive impact on overall cruise enjoyment.
  • Agent Allegiance – Travel agents play a important role in cruise vacation planning, with 82% of cruisers saying they tend to work with a travel agent when booking a cruise, compared to 40% of non-cruisers.
  • Cruise Loyalty – Across all generations an overwhelming number of those who cruise are loyal to cruise travel. More than six out of 10 (63%) of Generation Y/Millennial cruisers will definitely take another cruise, almost seven out of 10 (69%) of Generation X cruisers will take a repeat cruise, and half of Boomers will go on to take another cruise trip.
  • A Matter of Time – It may only be a matter of time before non-cruisers try out a cruise. When asked about the best type of vacation a substantial number (13%) of non-cruisers named an ocean cruise as their vacation of choice.
Tags: CLIA
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