Evidence of the latest threat to the Canadian retail travel sector is probably right in your own wallet. It’s your Costco membership card.
TORONTO — It’s bad news for travel tech companies but potentially good news for bricks-and-mortar travel agencies: Canadians rank in the bottom third of the world’s most digitally dependent travellers, based on their average reliance on mobile, Internet and digital technology for travel-related purposes.
The 2017 Travelport Digital Traveler Research Report, published by Galileo and Worldspan parent company Travelport, is based on a global online survey of 11,000 travellers in 19 countries including 500 Canadian respondents.
Among the report’s findings:
When planning a trip:
When booking a trip:
When on the trip:
When at the destination:
The 2017 Travelport Digital Traveler Global Rankings meanwhile show that Canadian travellers have been slow to use smartphones for booking and boarding a plane, with 59% saying digital boarding passes and e-tickets make travelling easier, compared to a global average of 70%.
Here’s the complete list of the ‘The 2017 Digital Traveller Global Rankings’: