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Technology Support Specialist

Posted on June 8, 2018

coretravel

POSTING DATE: June 7, 2018

CLOSING DATE: June 22, 2018

TITLE: Technology Support Specialist

LIAISON WITHSubscribing Agency Technology & Operations teams

MISSION: Support the day-to-day operations of Core Travel Technologies’ clients

RESPONSIBILITIES:

  • Create, test and deploy agency routines using the Compleat software routine builder (full training provided)
  • Ensure queues are operating at all times and age errors are handled immediately
  • Facilitate implementation process for new accounts and/or agencies
  • Conduct training for the agencies when necessary for new users on the features of Compleat and new technology products
  • Assist Support Department team in routine development and trouble shooting which can include: debugging routines, pulling GDS logs, reporting issues to software supplier
  • Use support site (Issuetrak) to prioritize routines, assign to colleagues and finish tasks
  • Follow-up on all support requests to ensure timeliness and completion
  • Provide input to Concur using their support site on bugs and enhancements for upcoming product releases
  • Use Concur’s support site to request assistance with routines, GDS logs, runtime errors and miscellaneous requests
  • Identify and resolve service and/or technology issues with Service Bureau customers, Suppliers and Vendors
  • Provide after hour support on a rotation schedule to address emergency outages, queue/PNR problems and internal errors
  • Self-educate on new GDS and Compleat enhancements and share with colleagues
  • Ensure projects/initiatives are completed within designated timeframes
  • Stay abreast of new technological advances in order to improve efficiencies and create competitive advantage through technology solution

SKILLS AND EXPERIENCE:

  • Travel industry experience required (agency operations or agent background)
  • Proficient in one or more GDS (Sabre, Amadeus, Apollo, Worldspan, Galileo)
  • Experience building routines in Aqua, ResQCX (Cornerstone) or Concur Compleat would be beneficial, but we will offer on the job training
  • Keen Interest & aptitude for travel related technologies
  • Ability to manage multiple tasks in a fast paced, changing environment
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Ability to prioritize tasks and work independently
  • Strong customer service skills 

REQUIREMENTS: 

Location is flexible. Additional out of hours overtime may be required.

TO APPLY: 

Please apply by sending your resume along with a cover letter stating how you meet the requirements of this post to dperrot@coretraveltech.com

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