Tuesday September 19, 2017
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Goway Destination Specialist

Posted on September 6, 2017

Goway logo - Travel Job Vacancy - Travelweek MarketplaceHere at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. That’s why we want destination specialists to join our team and help us provide expert service to a world yearning for adventures.

Goway Travel has humble beginnings. Founder Bruce Hodge started the company in his apartment in 1970, and it has grown into a bustling organization with over 250 employees. Today, we are one of North America’s leading travel companies with offices around the world sending Globetrotters to over 100 exotic destinations in Asia, Africa, Europe, Central and South America, and Australia and the South Pacific. With growth comes expansion and the need for proven sales professionals to join the Goway team and help make the dreams of world travellers come true.

As a Goway Destination Specialist to one of our exotic travel destinations, you will join a dedicated team of passionate travellers and sales experts. The Destination Specialist position would fit into one of Goway’s specialist brands:

  • Africa Experts
  • Asia
  • Central & South America
  • DOWNUNDER
  • IslandsEscapes
  • UK & Europe

Working in Toronto, or @home in Canada or the U.S. using Goway’s sales system and technology, you would support and service customer enquiries provided by Goway.

Company: Goway Travel Ltd.

Position Title: Destination Specialist

Language of Work: English

Terms of Employment: Fulltime, Permanent

Location: Toronto, Ontario

Job Responsibilities:

  • Convert and close inquiries into sales
  • Manage Goway’s current travel agent account relationships and maximize the potential return
  • Create customized travel itineraries encompassing air and land arrangements
  • Manage files from inquiry stage, follow up, closing the sale, processing the reservation to final release of documentation
  • Utilize supplier tariffs and special contracts
  • Utilize communication vehicles to promote Goway product and services – email, advertising, company newsletter, phone, etc.
  • Train travel agents on Goway’s products & services

Location: Toronto – 3284 Yonge St. Toronto ON M4N 3M7

Wage: $43,500 – $53,500

Reporting to: Reservations Manager and General Manager.

Benefits: We offer a competitive salary with an uncapped commission incentive, paid personal days, and ongoing training to ensure you stay up-to-date on the industry’s best practices and procedures. You will also be supplied with a comprehensive health benefits package, opportunities for discounted worldwide travel, and the chance to move up with the company and work with teams in different locations. Some staff members started as student interns and have become some of the top sellers in the company At Goway; we love to reward the best.

Skills Requirements:

  • Minimum 5 years’ experience in travel industry
  • Proven superior selling skills
  • Ability to work with sales targets and motivated by the opportunity to earn commission
  • Ability to work shifts with rotating Saturdays
  • Proficient with GDS, preferably Amadeus and Microsoft Office
  • Excellent verbal & written communication skills
  • Superior customer service skills
  • Team player with a ‘can do’ attitude
  • Latin America and Europe destination experience is an asset

EDUCATION

  • Diploma in Travel and Tourism or Equivalent

Every one of Goway’s employees’ loves bringing the joy of the world’s many nations and cultures to our customers. We want destination specialist who will share their love of travel with the world by selling packages to exotic long-haul destinations.

We started as a small company with big dreams, and since 1970, we’ve made those dreams a reality. If you want to expand your horizons and embark on a challenging, satisfying career alongside passionate coworkers and enjoy benefits tailored to your interests, Goway could be right for you.

What You Will Do at Goway:

  • Create opportunities. You will draw on your proven sales performance and passion for looking after customers to convert enquiries into bookings.
  • Share passions. You will channel your immense love of travel and your personal experiences abroad to advise and create customized travel itineraries. Your carefully planned itineraries will include anything from a trip to the Australian outback, a stay in an overwater Bungalow in Tahiti, a self-drive through Iceland, a “foodie” tour in Bangkok, a fly-in safari in Kenya, or an eco-cruise through the Galapagos.
  • Promote service. You will communicate our products and dedication to service through email, telephone, and online chat.
  • Exercise accuracy. You will shepherd files from the inception stage during enquiry, through follow-up and feedback, quote management, and completion until the reservation is processed and the documents are released.
  • Build relationships. You will draw on your appetite for personal relationships to forge long-lasting connections with your customers, creating referrals and repeat business while delivering the best in travel.
  • Represent integrity. You will represent our interests and Goway values throughout your day, and at trade shows, travel seminars, consumer markets, and any professional venues.

The Strong Foundations of a Career with Goway:

  • A passion for travel in business and life. Whether you are hiking mountain trails or helping others fulfill their travel dreams, you thrive off exploring and sharing the world with others,
  • A track record of success. You know how to attract clients, anticipate desires, and close sales, always understanding that the relationship with the customer is paramount to a successful business.
  • An entrepreneurial drive. You have the motivation, attitude and tools to accomplish tasks proactively and are motivated by reaching personal and professional goals.
  • A love of service. You know that nothing is more satisfying than making people’s dreams come true. You are adept at tailoring products to people’s specific needs and using your creativity to craft a seamless experience.
  • An appetite for knowledge. You are always hungry to learn more about your job, the destinations you sell, and the world and people around you.
  • A technical mind. You are invigorated by discovering new methods and using the best technologies to get the job done. You have advanced GDS knowledge, and a working understanding of Amadeus, reservations systems and Microsoft Office.
  • A community spirit. You understand that success is sweeter when it’s achieved alongside passionate individuals who share your values. You love spending time with your clients, connecting with suppliers, attending conferences, and building business relationships that last a lifetime.

The Goway Advantage:

Goway Travel is a family company. We are as efficient as the largest corporations, but pride ourselves on our community atmosphere. Goway encourages inclusiveness, discovery, and innovation. We believe in giving back to the community around us with initiatives like Volunteer Days and coming together for social events.

At Goway, we want to offer you the chance to sell exciting products that draw on your personal experiences and passions. As a Destination Specialist, you won’t be peddling boring mainstream packages to the same destinations all year round. Instead, you’ll be connecting Globetrotters to the most exciting destinations on the planet. As well, we’ll send you on familiarization tours to make sure you are expertly acquainted with the destinations and products you are selling. These tours are offered in addition to the competitive benefits afforded to all our employees.

How to Join the Team:

If you want to create amazing trips for dedicated customers and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst.

All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

Contact Information:

Toronto Office: 416 322 1034;

Email Address: hr@goway.com

Office Address: 3284 Yonge St. Toronto ON M4N 3M7

Let’s grow together. Apply to Goway today.

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