Monday January 23, 2017
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Corporate travel agent / Superhero needed (cape and tights optional)

Posted on January 9, 2017

Gant Travel ManagementWe’re looking for a few great agents who embrace technology and aren’t afraid of online bookings. We love online bookings! We process more online every year – but when the weather is rotten and time is running short, every traveler needs a good travel agent. That’s why we’re still hiring agents, and growing 20% each year.

Nearly all our agents work from home, and you will too. Our technology allows you to work from home while still being connected to your supervisor, your co-workers, and *hundreds* of client accounts, and we’re getting better all the time at making big things feel small and personal.

Sometimes it’s still a bumpy ride, but we’re constantly innovating. We’re building tomorrow’s agency out of the best agents and technology. You should be a part of it. Send us your cover letter and resume, and let’s find out how you can make us even better.

Mission Statement
Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion. Promote and maintain the highest level of customer service in the industry.

Key Responsibilities

  • Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform
  • Assure traveler receives proper travel related services in accordance with company travel policy
  • Assist and educate travelers of passport and visa requirements
  • Diplomatically resolve travel-related issues

Skills & Knowledge

  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Solid knowledge of domestic and international geography
  • Proficiency in Apollo preferred
  • Basic knowledge of Microsoft office suite

Tasks (not all inclusive):

  • Research lowest available airline fares
  • Arrange scheduling and ticketing of domestic and international reservations
  • Book hotel and rental car reservations
  • Book rail transportation
  • Organize ground transportation
  • Assist with passports, visas and travel advisories
  • Process new reservations/exchanges/refunds/voids/cancellations
  • Manage queues
  • Monitor status of unused non-refundable tickets
  • Update travel profiles accordingly
  • Handle travel-related discrepancies as needed
  • Assist and provide frequent flyer programs and upgrades for travelers
  • Responsible for keeping current with industry trends, changes, etc.
  • Participate in Team Conference Calls as determined
  • Participate in All Gant Agent Meetings
  • Support Emergency Protocol process to include After Hours queue activity

To apply: brittany.figg@ganttravel.com