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Complaints Officer

Posted on October 2, 2018

TICO_LogoThe Travel Industry Council of Ontario (TICO) is Ontario’s Travel Regulator. TICO is a non-profit organization mandated by the Ontario government to administer and enforce the Travel Industry Act, 2002.

TICO has an open full-time position for a Complaints Officer. We are looking for an enthusiastic, multi-tasked person with excellent communication skills and a background in customer service/relations, preferably in the travel industry.  The individual must possess the skill to handle difficult and irate individuals in a professional manner.  Reporting to the VP, Operations the individual will communicate with consumers, registrants and other stakeholders regarding complaints and enquires. Using problem solving skills, the successful candidate will investigate and assess complaints for any breaches of the Travel Industry Act, 2002 and/or the Regulation.

To learn more about TICO and the open position and the job description, please visit TICO’s website at

Please submit your resume and salary expectations by October 19, 2018 to

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