Sandals outlines policies for clients as Irene closes two properties for next month or so
News
Wednesday, 31 August 2011 09:55

NASSAU — Following the passage of Hurricane Irene through the Caribbean, Sandals Grande Emerald Bay is reporting that it came out unscathed and is open and accepting guests.

Sandals Royal Bahamian Spa Resort & Offshore Island and Beaches Turks & Caicos Resort Villages & Spa remain closed to clear landscaping debris.

Sandals Royal Bahamian will accept guest arrivals beginning on Wednesday, Sept. 28 and Beaches Turks & Caicos will accept guest arrivals beginning on Thursday, Oct. 6. Prior to these dates, guests travelling to Sandals Royal Bahamian and Beaches Turks & Caicos from now until the resorts re-opening date will be relocated to another Sandals Resorts or Beaches Resorts location, pending availability.

Alternately, guests scheduled to travel to Sandals Royal Bahamian and Beaches Turks & Caicos may revise their bookings without penalty and will have their current rate honoured for altered reservations for up to one year after their original travel dates (excluding black-out dates). If guests cannot immediately re-schedule their travel, they will have the cost of their original stay credited toward a future booking to be used within one year of original travel dates (excluding black-out dates).

Sandals said it is encouraging all guests to work with the airlines directly to take advantage of policies that may waive change fees for those who wish to keep the same trip dates and travel to another destination. For relocated guests who would like to rebook other available resorts in Antigua, Jamaica, Bahamas or Saint Lucia, they may do so and Sandals will absorb the air relocation fee up to $150 per ticket.

 

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